Contact Us | Masterstrap - Support & Community

Community First Support: For the fastest technical help and troubleshooting, join our official Discord server where experienced community moderators and contributors are active 24/7.

1. Official Support Channels

Reach out to the Masterstrap core maintenance team via our verified endpoints:

✉️

Email Support

For general inquiries, security disclosures, and partnership questions.

contact@masterstrap.org

💬

Discord Server

Join the community for setup help, presets, and updates.

discord.gg/masterstrap

🐙

GitHub Tracker

Submit bug reports, feature suggestions, or inspect open source pull requests.

GitHub Issues

2. Send a Message Directly

Email contact@masterstrap.org with your system details and a description of the issue. Your email app will open; your message is sent only after you press Send there.

Do not include passwords, authentication tokens, full payment details, or license keys in public messages. For community support, use the Discord link above.

3. Bug Reports & Developer Contributions

If you encounter a software bug or crash while running Masterstrap on Windows or Android:

Check whether your issue has already been logged on our GitHub Issue Tracker.
Include your operating system version, .NET Runtime build, and diagnostic log if available.
For pull requests, please follow our repository coding guidelines and avoid bundling proprietary or closed-source libraries.

4. Support FAQ

How long does it take to receive a response?

Email inquiries are generally reviewed within 24–48 business hours. For immediate assistance from community helpers, we recommend visiting our Discord server.

Is Masterstrap customer support free?

Yes. Community assistance, bug reporting, and setup help are completely free and open to all users worldwide.